Echosec Systems is seeking a Customer Success Representative to immediately join our rapidly growing team and provide inbound technical support and onboarding support to the growing list of global security and government customers who use our platform technology.
Echosec Systems is a leader in online information discovery. Gathering millions of posts from dark web marketplaces, social media sites, and discussion forums, Echosec delivers an unparalleled level of digital and physical security to their global user base. Their web-based threat and risk intelligence solutions allow organizations to rapidly detect critical online content, so they can respond faster.
Echosec ingests data from hundreds of sources ranging from well known social media sites like Twitter and YouTube, to niche discussion forums like Discord, Telegram, and Gab. Advanced keyword and image detection filters allow Echosec users to monitor threats and get high priority alerts when specific content is detected.
Security teams worldwide trust Echosec Systems to provide a critical layer of information about unfolding events. Whether the event is a natural disaster, a violent threat, or a planned attack against a high-risk individual, Echosec provides situational awareness and real time information that mitigates risk, minimizes damage, and keeps people and organizations safe.
This role requires stellar technical troubleshooting, training, and account and relationship management skills to drive value outcomes and solve problems for our clients.
The goal of the customer success department is to guide customers towards attaining continuous value with Echosec Systems. This includes product support and education, strategic alignment of goals, an awareness of best practices, and guidance/evolution towards advocacy
You are fanatical about providing excellent client service and support and have excellent interpersonal presence and technical skills. You’re a collaborative team player who rolls up their sleeves, responds quickly and decisively, is flexible and open to change, and is able to productively work with the team to achieve company objectives. You thrive in the fast-paced, dynamic scale-up environment inherent to a high-growth technology company like Echosec Systems.